Law Firms Consider ‘Error 53’ Lawsuits Against Apple as Some Stores Authorized for Repairs

Several law firms are considering lawsuits against Apple following news that the company disables iPhone 6 models that have third-party repairs that affect Touch ID, reports The Guardian. The „Error 53“ controversy started last week when news circulated about customers who have had their iPhones disabled and rendered unusable by a mysterious „error 53“ message.

It turns out Apple disables the iPhones of customers who have had unauthorized repairs on their devices. As explained in a thorough post from iFixit, a repair made by a third-party service using non-original components cannot pass a Touch ID validation check because mismatched parts don’t sync up properly.

According to an Apple spokesperson, when the iPhone’s parts can’t be properly validated because of a repair done to a component affecting the Touch ID sensor, the error message is triggered in an intentional effort to keep Touch ID and the secure enclave that stores fingerprint information safe. Damaged phones also have the potential to give the error.

„We protect fingerprint data using a secure enclave, which is uniquely paired to the touch ID sensor. When iPhone is serviced by an authorised Apple service provider or Apple retail store for changes that affect the touch ID sensor, the pairing is re-validated. This check ensures the device and the iOS features related to touch ID remain secure. Without this unique pairing, a malicious touch ID sensor could be substituted, thereby gaining access to the secure enclave. When iOS detects that the pairing fails, touch ID, including Apple Pay, is disabled so the device remains secure.“

A UK barrister told The Guardian disabling iPhones „could potentially be viewed as an offense“ under the Criminal Damage Act 1971, which covers the destruction of property, and a Seattle-based law firm, PVCA said it wants to bring a class action lawsuit against Apple, calling on affected customers to get in contact. PVCA is planning to represent customers for free and has outlined the issue on its website, suggesting Apple is violating consumer laws by forcing customers to use Apple-sanctioned repair services.

We believe that Apple may be intentionally forcing users to use their repair services, which cost much more than most third party repair shops. Where you could get your screen replaced by a neighborhood repair facility for $50-80, Apple charges $129 or more. There is incentive for Apple to keep end users from finding alternative methods to fix their products.

Apple may be planning to proactively head off lawsuits and assuage customer outrage. MacRumors has heard from a retail source that certain Apple Stores have received the go ahead from Apple to replace third-party screens and other third-party components to resolve the error 53 issue. The standard out-of-warranty fee is charged for the repairs and the replacement of non-genuine parts with Apple parts is limited to those affected by the error.

It is not yet clear if all Apple Stores have been authorized to repair error 53 iPhones as Apple’s only official statement is that it’s a security measure required to prevent fraudulent Touch ID sensors from being installed.

Tag: Error 53
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Apple now sells Lightning headphones that are super expensive

For a company which keeps its future plans on the down-low, Apple sure is serious about getting us to believe the rumors that it’s ditching the 3.5mm headphone jack for future generations of iPhone. At least, that’s going by the fact that Apple has just started selling $800 Audeze EL-8 Titanium headphones — at both […]

(via Cult of Mac – Tech and culture through an Apple lens)


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$2,000 Phantom speakers will soon haunt Apple Store shelves

Devialet’s Phantom speaker is a ultra deluxe bit of audio gear, and Apple’s about to favor it with some serious retail real estate as the Cupertino-based company places the company from France’s product front and center in select Apple Stores. If you head to one of them, you’ll see the Phantom starting Wednesday, December 9. […]

(via Cult of Mac – Tech and culture through an Apple lens)


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Apple Now Selling Devialet’s $2,000 Phantom Speaker in Select Stores

French audio company Devialet has reached a partnership with Apple that will see its high-end Phantom speaker sold at the top fourteen Apple Stores in the U.S. starting today, reports TechCrunch.

The 750-watt Phantom will sell for $1,990, while the 3000-watt Phantom Silver will cost $2,390, the same prices as purchasing either speaker directly from Devialet.

The Phantom and Phantom Silver, along with the $149 remote and the $329 Dialog bridge for connecting multiple phantoms, will initially be available at five NYC Apple Stores, two in Los Angeles, and one each in San Francisco, Palo Alto, Portland, Chicago, Dallas, Miami and Washington, D.C. They’ll cost the same as buying straight from Devialet.

Devialet’s Phantom is a high fidelity wireless speaker that emits „implosive sound“ based on patented technologies called Analog Digital Hybrid (ADH), Heart Bass Implosion (HBI) and Active Cospherical Engine Loudspeaker (ACE).

The single speaker system, capable of producing „20X the power of speakers the same size,“ has received positive reviews from Bloomberg, TechCrunch, Wired and dozens of other media publications since launching in 2014.

By expanding and contracting its walls, it produces 1.2 tons of pressure to produce 20X the power of speakers the same size. The device required 10 years of development and $25 million in R&D. Devialet has scored over 77 patents and 37 awards for sound and design since it released its first amplifiers in 2010.

Devialet product manager Romain Salzman told TechCrunch that the company’s „dream was to find an important partnership to deploy Phantom quickly all around the world.“

Luckily, Salesforce CEO Marc Benioff was a big fan and hooked them up with a meeting with Angela Ahrendts, Apple’s senior vice president of retail and online stores. During their meeting at 1 Infinite Loop, Salzman tells me Ahrendts exclaimed „I love it, I want it, and we’re going to bring you all over the world.“

Phantom display models will be paired with iPhones at select Apple Stores in the U.S., accompanied by a special Devialet app for testing high fidelity music.

Tags: Apple retail, Devialet Phantom
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Anova Wi-Fi Precision Sous Vide Cooker Becomes First Cooking Device Available in Apple Retail Stores

Apple has recently started offering the Anova Wi-Fi Precision Cooker both online and in its retail stores, marking the first smart cooking device the company has sold to customers. Anova is a company that makes a range of Wi-Fi and Bluetooth-connected precision cookers for sous vide meal preparation.

The Wi-Fi Precision Cooker Apple offers is Anova’s newest model, equipped with Wi-Fi and Bluetooth connectivity that allows it to interface with an iPhone for monitoring purposes. Using the iPhone app, it’s possible to set the temperature on the pot from afar and monitor its cooking progress. The Anova app also includes a selection of top sous vide recipes.

For those unfamiliar with sous vide cooking, it’s a water bath cooking method that uses precise temperature control to prevent overcooking. The Anova Precision Cooker heats up and circulates water in a pot, evenly cooking food to a precise temperature that’s not possible with more traditional cooking methods.

The Anova Precision Cooker is a smart sous vide device that gets you professional quality results every time, while providing control from an app on your iPhone. Sous vide uses precision temperature control so you can’t overcook your food. Simply attach your Precision Cooker to any pot, add water, drop in your desired food in a sealed bag or glass jar, and press start.

The Precision Cooker has both Bluetooth and WI-FI connectivity so you know what’s going on with your food no matter where you are. The Precision Cooker notifies you when your food is ready, and will keep it warm until you’re ready to eat.

Eli Hodapp, editor-in-chief of our sister site TouchArcade, owns an Anova Precision Cooker and says it’s „incredible.“ He says „everyone should own one“ but notes the Wi-Fi and Bluetooth features on newer, more expensive models may not be useful to everyone. With sous vide, the main difference between immersion circulators is the amount of water that can be kept at a precise temperature. Since there’s no fear of overcooking, little oversight is needed.

The Anova Wi-Fi Precision Cooker is available from the Apple online store for $199.95. It’s also available immediately from a number of Apple Stores across the United States.

Tags: Apple Store, Anova, Anova Precision Cooker
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Top 5 Stores for the Best Black Friday Deals Online in 2015

Almost every major retailer has unveiled their Black Friday ad by now, and even a couple of days out, some of our predictions have been blown out of the water by lower prices. Many will definitely qualify for the coveted Editors’ Choicenod. And with price matching driving down prices next week, more will likely follow. […]

(via Cult of Mac – Tech and culture through an Apple lens)


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Apple Now Allowing Personal Pickup in Canada and Australia

As of today, Apple has launched an in-store pickup feature in Canada and Australia allowing customers in those countries to order and pay for devices online and pick them up in retail Apple Stores. Personal Pickup has long been available in the United States, but this is the first time it’s expanded to additional countries.

MacRumors reported on the possible expansion of Personal Pickup in early November after receiving word Apple was training retail employees in Australia, France, Canada, the UK, and other countries. While Personal Pickup has currently only expanded to Canada and Australia it may roll out to additional countries in the near future.

Personal Pickup is available for a number of Apple products, from Macs and Apple TVs to the iPhone, iPad, and Apple Watch. When an order is placed for an in-stock item for Personal Pickup, Apple employees get it ready to go and then send an email to a customer whenever it’s ready. Out of stock items are able to be shipped to a store for Personal Pickup.

This week has been big for both Australia and Canada. Along with the availability of Personal Pickup, both Canada and Australia have also gained Apple Pay through a partnership with American Express. Apple Pay is available in Canada as of today and will be available in Australia on Thursday.
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Angela Ahrendts talks transforming the Apple Store

Apple’s retail guru Angela Ahrendts took to the stage at Fast Company‘s ongoing Innovation Festival to talk her role as senior vice president for retail and online stores. With the highest sales-per-square-foot of any U.S. retailer, the Apple Stores were hardly in need of a total overhaul, but Ahrendts nonetheless discussed the ways she’s trying to […]

(via Cult of Mac – Tech and culture through an Apple lens)


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You can now buy Apple TV at Best Buy and the Apple Store

If you didn’t pre-order the new Apple TV earlier this week, there’s still a chance to get the new TV box before other Apple fans even receive their shipments. Apple didn’t announce what day the Apple TV would be available at retail locations, but it appears that Apple Stores across the US have the new […]

(via Cult of Mac – Tech and culture through an Apple lens)


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