Sprint Will Start Throttling Customers That Use More Than 23 GB a Month

Sprint today announced that they would begin throttling customers who used more than 23 GB of data during their billing cycle, regardless of whether they had unlimited data plans or not. The move, according to Sprint Chief Technology Officer Dr. John Saw, is to provide a better customer experience for the majority of their users.

The 23GB threshold is typical in the industry and other carriers have already implemented a similar practice. We agree this is a smart approach towards making sure a small number of customers don’t adversely impact the experience for others. Today approximately three percent of our postpaid subscribers are using overwhelmingly disproportionate network resources. Our goal with QoS is to prevent some portion of that three percent going forward from negatively impacting the other 97 percent of customers.

The carrier notes that 23 GB of data would allow a user to send 6,000 emails with attachments, view 1,500 web pages, post 600 photos to social media, stream 60 hours of music and stream 50 hours of video. Sprint also says that number is „far more“ than most of its customers use in a typical billing cycle.

The change will affect those who choose an unlimited data handset plan after October 16 or to Sprint customers who choose to upgrade their devices on or after October 16. Those who go over 23 GB will see their data prioritized below other customers, which means they will encounter slower data speeds, but only in times and locations where the network is constrained.

This summer, T-Mobile also decided to update their plans to throttle customers. However, T-Mobile’s soft data cap is 21 GB, slightly less than Sprint’s choice. T-Mobile also announced that it would restrict customers who abused data tethering, saying some of its customers use up to 2,000 GB a month.



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Microsoft Working on Fix for Office Bugs in OS X El Capitan

Since OS X El Capitan was released to the public last week, Microsoft Office users have noticed some serious bugs when attempting to use the software. MacRumors has received multiple emails from people having issues with Office 2016, and there are several threads about the problem on our forums.

Word, Excel, Outlook, and PowerPoint are crashing for many Microsoft users who have installed Office 2016, and Office 2011 users are also noticing problems with Outlook.

Microsoft is aware of the problems with its software and has been responding to customer complaints. In a thread on the Microsoft forums, Microsoft Program Manager Faisal Jeelani said the company is working with Apple to resolve the issues, but said there is no timeline for a fix. Microsoft also gave Computerworld a similar statement:

„We know that some users may be experiencing issues with Office 2016 for Mac running on El Capitan,“ the statement read. „We are actively investigating the matter with Apple. Until there is a fix, we recommend people install the latest updates to Office 2016 for Mac using Microsoft AutoUpdate.“

Customers who are running Office 2016 are running into a wide variety of problems. Some are seeing only occasional crashes with the software, while others are unable to open any Office 2016 apps at all. Many who use Outlook for email are unable to access their inboxes, and this particular issue affects both Office 2016 and Office 2011.

I even did a fresh install of El Cap and then did a fresh install of 2015 Office. The whole office suite just bounces when I try to load a file. The programs freeze when using them and then crazy. I just keep sending the crash reports to Microsoft. I thought it was more widespread but apparently it is just me. I uninstalled 2016 office and went back to 2011.

Microsoft’s first support replies came shortly after OS X El Capitan was released, which means the company has been working on a fix for several days now, but it is not clear when a patch might be released. Many customers on the Microsoft forums are growing angry with the company because Microsoft had several months to work out crashing issues ahead of OS X El Capitan’s release. Crashes and Office 2016 problems were first reported during the beta testing period but remain unresolved.



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Apple Watch to Be Sold at All U.S. Target Stores by October 25

Popular retailer Target this morning announced that the Apple Watch would begin arriving at some of its stores this week, with a plan to have the wearable device available at all of its United States retail locations by October 25. Customers who are interested in buying the device online on Target’s website can do so beginning October 18. The move sees Target gearing up for the holiday season, calling Apple’s wearable „one of the season’s hottest gift items.“

The retailer says it will carry a total of 20 models of the Apple Watch, in both 38mm and 42mm sizes, specifically noting the availability of space gray and rose gold color options. „Select models and bands“ will be available for customers at Target’s physical locations, but the company notes that an „expanded assortment“ of Apple Watch and Apple Watch Sport will be found online. Prices are said to range from $349 to $599, so undoubtedly customers can expect the aluminum and stainless steel options of the Apple Watch at Target stores.

In the beginning, Apple Watch was available exclusively at Apple’s own retail and online storefronts – and some select high-end boutiques – but now the company has begun expanding the device’s reach and availability for customers. In August, Best Buy began selling the wearable, along with some first- and third-party Apple Watch accessories, followed by an expansion into department stores in the United Kingdom, and then the physical locations of carriers like T-Mobile and Sprint.



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Revamped Infinite Loop Apple Store in Cupertino Now Open

After being closed since June for a complete overhaul, Apple today re-opened its Infinite Loop Campus Store in Cupertino, California. The store is located on its famous campus, and it is the only Apple Store that sells Apple-branded products like t-shirts, notebooks, and coffee mugs in addition to standard Apple Store fare like MacBooks and iPhones.

Hundreds of people visited the new store today, waiting in long lines to get inside to see the new design. Apple employees were on hand to give out umbrellas to block out the sun and water to beat the 90 degree heat. Customers who waited in line received a free shirt that plays on the Apple Watch and Apple Music, reading just „ Shirt.“

Before it was redesigned, the campus store only sold items like T-shirts and coffee mugs, but after the revamp, it is a full Apple Store that lacks only a Genius Bar for device repairs. The store now sells iPhones, iPads, MacBooks, Apple Watches, Beats headphones, and related accessories like cases and bands, but it does not offer third-party accessories.

All available products are widely spaced out to place focus on each individual item, and as employees at the store opening pointed out, this is the first Apple Store in the U.S. to sport this particular internal design.

While Apple has cut down on the number of Apple-branded swag products that are offered at the store, the company is selling a selection of notebooks, coffee mugs, water bottles, and pens that are designed to match its MacBook lineup in shades of Silver, Space Gray, and Gold.

Apple’s Infinite Loop Store will be open to the public from Monday to Friday, and going forward, the store will also be open on Saturdays, something that’s new for this particular location.



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New reader will let you Apple PayAnywhere this fall

The updated version of the PayAnywhere mobile credit-card reader is set to launch next month, and it will be all about Apple Pay. This new partnership will help make good on some of Apple head Tim Cook’s bold claims during the company’s most recent earnings report. PayAnywhere‘s new reader will launch exclusively for sale on […]

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