Some Apple Watch Users Experiencing ‘Sticky’ Digital Crown, Apple Suggests Water Rinse to Fix

With any new Apple product launch, there are always several issues that pop up in the days following release, and the Apple Watch is no exception. Thus far we’ve seen sensor issues with customers who have dark wrist tattoos and problems with bands that don’t lock. It appears there’s another minor problem Apple Watch users are encountering – malfunctioning digital crowns. The digital crown is located on the left side of the watch and is used as the primary input method on the Apple Watch, aside from touch.

A number of users on both the MacRumors forums and Apple’s own support communities are reporting issues with the digital crown of the Apple Watch becoming stuck or difficult to turn. Some users have said the stickiness causes the crown to feel stuck for a moment before loosening when turned, while others say the digital crown feels consistently difficult to turn.

I’m experiencing light stickiness every time I go to turn the crown, but it smoothens out shortly after. And this repeats itself after the crown isn’t touched for a few seconds. It wasn’t like this on day one. Mine doesn’t take considerable pressure to turn though, you just feel that it’s sticky at first as if there was a bit too much friction.

On Apple’s support communities, some users are speculating that the issue is perhaps caused by sweat getting into the digital crown resulting in crystallized particles that block movement, but there are reports of problems from users who have not used their devices while exercising. Many of the Apple Watches affected are the Sport model, but stainless steel Apple Watch owners have also reported issues.

Several users have taken their Apple Watches in to be assessed by Apple employees and were told that the stickiness of the digital crown is not normal.

Well started experiencing same issue with my sport. Bad enough that double clicking was almost impossible. Took in today to Genius and three diff people came over and tested. All said was not normal. But I decided to send back now. Will be interesting test to see how much I miss it. Bigger concern is why and perhaps the sport vs ss and possibility of it keeps happening.

Ps. We compared to four diff demo units and all had same tactile feel except mine.

Some users have discovered that the problem is resolved by a quick rinse in water, a fix that Apple recommends in a support document. According to Apple, if the digital crown gets stuck or won’t move, it could have dust or debris underneath, fixable by running the Apple Watch under fresh water from a faucet for 10 to 15 seconds.

If the Digital Crown gets stuck or won’t move, it might be because of dirt or debris. If you find substances like dust or lotion around the Digital Crown, follow these steps to clean, and repeat as needed:

1. Turn off your Apple Watch and remove it from the charger.
2. If you have a leather band, remove it from your Apple Watch.
3. Hold the Digital Crown under lightly running, warm, fresh water from a faucet for 10 to 15 seconds. Soaps and other cleaning products shouldn’t be used.
4. Continuously turn and press the Digital Crown as water runs over the small gap between the crown and the housing.
5. Dry your Apple Watch with a non-abrasive, lint-free cleaning cloth.

Some affected users have said that a water rinse does not solve the problem, or solves it only temporarily, while others have expressed dissatisfaction at potentially needing to rinse the Apple Watch after every workout. Customers who have gone to Apple Stores for a fix for their malfunctioning digital crowns have received either repairs or replacement devices, with Apple quoting week-long wait times for a fix.




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Some Apple Watch Users Experiencing ‘Sticky’ Digital Crown, Apple Suggests Water Rinse to Fix

Apple Store App for iOS Updated With Apple Watch Support [iOS Blog]

Apple today updated its Apple Store app for the iPhone with support for the Apple Watch, making it possible for Apple Watch owners to get real-time order status updates, check on Genius Bar reservations, and find nearby in-store events and workshops, all on their Apple Watches.

When opening the Apple Store app on the Apple Watch, the first option lists stores that are located nearby. Swiping upwards on the first screen offers up a map with an address for finding the closest store. The second screen in the Apple Watch app displays a scrollable list of all nearby workshops (signing up for a workshop is done on the iPhone), and the third screen offers up a list of all product orders. Scrolling to the bottom of that list gives an option to view a complete list of orders on the iPhone.

At an Apple Store, additional features mentioned in the app’s description are unlocked, letting users check in for a Genius Bar appointment or get started on a pick up order.

The convenience of the Apple Store App on your Apple Watch. Get real-time order status updates, quickly get your pick up order started, check in for Genius Bar reservations and discover nearby in-store events and workshops.

Unlike with the Apple Store for iPhone app, the Apple Watch app is rather limited in scope, offering up just a few quick-glance functions that accurately represent how Apple hopes Apple Watch apps will be used.

The Apple Store app can be downloaded from the App Store for free. [Direct Link]




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Apple Store App for iOS Updated With Apple Watch Support [iOS Blog]

Ford Working With Apple on CarPlay, But Won’t Give Up Control of the Dashboard

Ford has promised to bring CarPlay to its vehicles and is listed as one of Apple’s CarPlay partners, but Ford executives say the company will also focus on compatibility with Android and its own Ford SYNC in-car infotainment system to give consumers as much choice as possible. In an interview with Re/code, Ford CTO Raj Nair explained that the company doesn’t want people making car choices based on their smartphones.

CTO Raj Nair said part of the reason behind that is ensuring that car buyers have choice. „We want to make sure you are not pushed into a decision on a $40,000 car based on your $200 smartphone,“ Nair said.

Ford, like the other car makers, also sees its infotainment system, known as SYNC, as a key selling point. „The data shows SYNC has been a significant draw in the showroom,“ Nair said.

Ford’s focus is on SYNC, but the company says that it is planning to support Android Auto and CarPlay and will look to integrate SYNC more closely with both systems. According to Nair, a customer who wants to use Google Maps but listen to Sirius radio using SYNC will be able to do so.

Despite not wanting to hand over control of its in-car infotainment systems to Apple and Google, Ford is eager to embrace new technology. At the meeting with Re/code, Nair was wearing an Apple Watch sporting one of the apps that the Ford team built in a week. A MyFord Mobile research app that links the PHEV Fusion Energi, C-MAX Energi, and Focus BEV cars to the Apple Watch was shown off on Twitter earlier today.

Image via Said Deep, Head of Ford North America Product Communications
Ford’s upcoming SYNC 3 system is set to debut this summer with support for both CarPlay and Android Auto. Following the launch of the new system, Ford should be releasing vehicles with CarPlay support by the end of 2015.




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Ford Working With Apple on CarPlay, But Won’t Give Up Control of the Dashboard

A Few Apple Watch Users Experiencing Band Locking Issues [iOS Blog]

Less than a week after the release of the Apple Watch, a few issues with the wrist-worn device have been spotted by early adopters. The first issue involves full sleeve tattoos interfering with the Apple Watch’s heart rare sensor and skin contact registration, while MacRumors forum member Smickers has shared a new video that shows an Apple Watch with a nonfunctioning band locking mechanism.

„So, I took off my jacket Sunday and out of the sleeve comes my SS Apple Watch and drops on the floor and slides for a bit before stopping. Turns out the locking mechanism wasn’t locking the strap,“ writes MacRumors forum member Smickers. „On closer inspection it requires a number of tries, pulling and pushing the strap to get it to lock. It’s just the top strap. One scratched casing, with the glass fine.“

The user claims that after he contacted Apple on Monday to have the Apple Watch replaced through AppleCare, the company requested that he ship the device to Ireland for inspection by an engineering team. Three days later, he allegedly received confirmation from Apple that the Apple Watch was indeed faulty, and the company will be expediting him a brand new device in sealed retail packaging within 24 hours.

Fortunately, this issue does not appear widespread and is only affecting a limited number of users. „I had this same problem when I first received my SS Apple Watch with Milanese Loop,“ said MacRumors forum member Ryxmd. „I had it on my wrist and noticed that the top strap had some movement. I took off the watch and tried to get it to lock in. After 3-4 tries, it finally locked into place.“

It is largely unsurprising that the first-generation Apple Watch has a few isolated issues that Apple will inevitably fix, especially given that the wrist-worn device is Apple’s first new product category since 2010. Yesterday, it was reported that defective Taptic Engines from one of Apple’s suppliers has contributed to Apple Watch supply constraints, but fortunately no faulty devices were shipped to customers.




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A Few Apple Watch Users Experiencing Band Locking Issues [iOS Blog]